Terms & Conditions
Tc & Cs
Terms & Conditions
Effective date: 26 August, 2026.
These Terms & Conditions apply to appointments, services, and purchases made with Divine Hair & Beauty (cut & colour), Avonhead (“we”, “us” or “our”).
Bookings
Appointments can be made online, by phone or in person. Please provide accurate contact details when booking so we can send appointment confirmations, reminders and updates.
A booking is subject to staff availability and may need to be adjusted if a requested service requires more time, a consultation or a patch test.
Prices and consultations
Prices shown online are current at the time of publication and are in New Zealand dollars.
Some services, including colour, balayage, foils, perms, straightening, keratin treatments and cosmetic tattoo services, may require a consultation before the appointment is confirmed. Final pricing can vary according to hair length, hair condition, product use, service time and the work required. We will discuss any material price change with you before proceeding.
Payment
Unless online payment or a deposit is specifically required, payment is due in person at the salon at the time of your appointment.
We accept credit cards.
Cancellations and changes
If you need to cancel or reschedule, please provide at least 24 HOURS notice.
Cancellations, changes or missed appointments with less than 24 HOURS notice may incur a fee of the appointment's value, where reasonable to reflect the time reserved and loss incurred.
If you are running late, please contact us as soon as possible. We will do our best to accommodate you, but a late arrival may reduce the available treatment time or require the appointment to be rescheduled.
No-shows
If you do not attend a booked appointment and do not contact us, we may require a deposit or full prepayment before accepting future bookings.
Service suitability
Please tell us about relevant allergies, sensitivities, medical conditions, skin conditions, recent treatments or changes that may affect the service. We may decline, postpone or modify a service where it would not be safe or suitable to proceed.
For colour, chemical, skin and cosmetic tattoo services, patch tests, consultations or other suitability checks may be required.
Results and aftercare
Results can vary depending on individual hair, skin, nail condition and aftercare. Please follow any aftercare advice provided by our team.
If you are unhappy with a service, please contact us within 3 days so we can review the concern and, where appropriate, discuss a suitable resolution.
Refunds
Refunds and remedies are handled in accordance with New Zealand consumer law. Nothing in these Terms & Conditions limits your rights under the Consumer Guarantees Act 1993 or any other applicable law.
Please see our Refund Policy for more information.
Privacy
We collect and use personal information only as needed to manage bookings, provide services, communicate with clients and meet legal obligations. Please see our Privacy Policy for more information.
Contact us
For booking changes, questions or concerns, contact:
Divine Hair & Beauty (cut & colour)
Email: info@divinehairbeauty.nz
Avonhead Mall:
Avonhead Shopping Centre
210 Withells Road, Avonhead, Christchurch
Main entrance, turn left, and we are opposite the bookshop.