Refund Policy
Refund Policy
Refund Policy
Effective date: 26 August, 2026.
At Divine Hair & Beauty (cut & colour), we want clients to feel confident in the services and products they receive.
This policy explains how we handle refunds, service concerns and returns. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.
Salon services
If you are unhappy with a salon, barber or beauty service, please contact us as soon as possible and within 3 days of your appointment.
We may ask you to return to the salon so we can review the concern and, where appropriate, provide a reasonable remedy. Depending on the circumstances, this may include correcting or re-performing the service, offering a credit, or providing a refund where required by law.
Results can vary based on hair, skin and nail condition, service history, aftercare and information provided during consultation. This does not affect your rights where a service has not been carried out with reasonable care and skill.
Cancellations and missed appointments
Cancellation, rescheduling and no-show fees are covered in our Booking, Cancellation & Payment Policy.
Any cancellation fee charged will be reasonable and reflect the time reserved and loss incurred by the salon.
Retail products
If you purchase a physical retail product from us and it is faulty, damaged, unsafe or not as described, please contact us with proof of purchase. We will assess the issue and provide a remedy in line with New Zealand consumer law.
For hygiene and safety reasons, we may be unable to accept returns of opened or used beauty and personal-care products unless the product is faulty or we are otherwise required to provide a remedy by law.
Change-of-mind returns
We do not offer refunds for change of mind, incorrect choice or simply deciding not to proceed, unless we choose to do so at our discretion or are required by law.
[OPTIONAL: We may offer an exchange or salon credit for unopened, unused retail products returned with proof of purchase within NUMBER days.]
Contact us
For booking changes, questions or concerns, contact:
Divine Hair & Beauty (cut & colour)
Email: info@divinehairbeauty.nz
Avonhead Mall:
Avonhead Shopping Centre
210 Withells Road, Avonhead, Christchurch
Main entrance, turn left, and we are opposite the bookshop.