Shipping Policy
Shipping Policy
Shipping & Pickup Policy
Effective date: 26 August, 2026.
This policy applies to physical retail products purchased from Divine Hair & Beauty (cut & colour), Avonhead.
Order processing
We aim to process orders within [NUMBER] business days of receiving payment. Orders placed on weekends or public holidays are processed on the next business day.
If there is a delay or an item is unavailable, we will contact you using the details provided with your order.
Delivery locations
We currently deliver to:
NEW ZEALAND-WIDE / SELECTED NEW ZEALAND AREAS ONLY.
We do not currently ship internationally.
Delivery costs
Shipping costs are shown at checkout before you complete your purchase.
Standard New Zealand shipping is dependent on the courier used. Rural delivery may incur an additional charge.
Delivery timeframes
Estimated delivery timeframes vary with different couriers for different parts of the country.
Delivery timeframes are estimates only and may be affected by courier delays, weather, public holidays or circumstances outside our control.
Tracking
Where tracking is available, we will send the tracking details to the email address provided with your order.
Click and collect (TBC)
Click and collect is available from: TBC
Divine Hair & Beauty (cut & colour), see our address below.
We will notify you when your order is ready for collection. Please bring your order confirmation when collecting.
Incorrect or damaged orders
Please check your order when it arrives. If an item is damaged, faulty, incorrect or missing, contact us as soon as possible and include your order number and photos where relevant.
Please see our Refund Policy for more information about faulty products and your rights under New Zealand consumer law.
Contact us
For booking changes, questions or concerns, contact:
Divine Hair & Beauty (cut & colour)
Email: info@divinehairbeauty.nz
Avonhead Mall:
Avonhead Shopping Centre
210 Withells Road, Avonhead, Christchurch
Main entrance, turn left, and we are opposite the bookshop.